Quicket Terms of Service

Thank you for using this "Quicket" application ("App"), which is provided by Kwiket GmbH ("Kwiket"). This App is offered to you, the “User”, conditioned on your acceptance without modification of these Terms of Service. Your use of this App constitutes your agreement to the Terms of Service. Kwiket may, in its sole discretion, modify or revise these Terms at any time by updating its Terms of Service policy. You are bound by any such modification or revision.


Section 1. Use of Material

  1. This App, including the seat maps, flight information data, airport maps, in-flight movie rating, etc. ("App Data") is for your personal and non-commercial use.
  2. As a condition of your use of this App, you warrant to Kwiket that you will not use this App or the App Data for any purpose that is unlawful or prohibited by these Terms of Service.
  3. All contents of this App are: Copyright © 2015 Kwiket and/or its suppliers. You may not reproduce, copy or redistribute the design, content or layout of this App, App Data or graphics, individual elements of the App design, Quicket logos or other appearing on this App, photographs, and graphics, without the express written permission of Kwiket. and the names of other Kwiket products and/or services referenced herein are trademarks or registered trademarks of Kwiket. All other company, product, logo or service names referenced in this App are used for identification purposes only and may be trademarks or service marks of their respective owners. You may download a copy of the materials on a single computer or mobile device for personal, non-commercial use. This right is contingent upon your agreement not to remove any copyright, trademark, or other proprietary notices from the materials downloaded. The use of the materials downloaded with or by this App for any purpose other than the use of this App on this device is expressly prohibited.

If you would like information about obtaining Kwiket permission to use any of the material on your website, applications, and/or other uses, e-mail us. If you violate any of these Terms, your permission to use the material automatically terminates and you must immediately destroy any copies you have made of the material.


Section 2. Bookings and Purchases

You agree to abide by the terms and conditions of the booking imposed by any supplier you end up booking with. A supplier that is an air carrier is required to make available the terms of its contract of carriage, and we make available the fare rules for air carrier ticket prior to final booking. The list of suppliers continues to expand, but currently includes airlines, OneTwoTrip Travel Agency LLP, Amadeus, Travelport, Sabre, Booking.com B.V., Cartrawler.

Kwiket acts as a mobile travel agency, and makes the booking on your behalf and your contract will be subject to the supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions).

After confirming your booking by providing your payment details, your itinerary of your booking will be visible in the Quicket App. In addition, you will receive a confirmation email with a booking number and the itinerary.

Payment is due immediately after booking your selected travel service unless otherwise specified. Payment processing will start immediately; although it could take some time to appear at your financial institution.

We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.


Section 3. Cancellations and Modifications

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. If you are unable to action the changes directly from within the App, we can help you at our call center, available 24 hours, 7 days a week (English language support only).


Section 4. Refunds

In the case of air ticket cancelation due to your inability to travel, even if the ticket was non-refundable, you may be eligible to claim back some or all of the taxes charged at the time of purchase.

We will assist you in this process and reserve the right to charge you a service fee of €25 to cover administration costs incurred by Kwiket. These charges do not include any fees the supplier(s) might request per their terms and conditions. As such, the processing fees might be higher than the to-be-refunded amount, in which case, no money will be due to you.

Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.


Section 5. Liability Disclaimer

INFORMATION AND SERVICES PROVIDED BY THIS APP INCLUDING APP DATA, MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION PROVIDED BY THE APP. KWIKET AND/OR ITS SUPPLIERS MAY MAKE CHANGES TO THIS INFORMATION AT ANY TIME. ALL MATERIALS PROVIDED BY THIS APP, INCLUDING ALL APP DATA, MAY INCLUDE INACCURACIES, TYPOGRAPHICAL ERRORS, AND OUT-OF-DATE INFORMATION AND THEREFORE THE USE OF THIS APP AND THE MATERIALS ON IT, INCLUDING THE APP DATA, IS AT YOUR OWN RISK. KWIKET AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THIS APP AND THE INFORMATION IT PROVIDES FOR ANY PURPOSE, OR THE RESULTS THAT MAY BE OBTAINED FROM USING THE APP AND/OR APP DATA. THE APP AND ALL SUCH INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. KWIKET AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL KWIKET AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS APP AND/OR APP DATA OR WITH THE DELAY OF OR INABILITY TO USE THIS APP AND/OR APP DATA, OR FOR ANY INFORMATION, PRODUCTS AND SERVICES OBTAINED THROUGH THIS APP AND/OR APP DATA OR OTHERWISE ARISING OUT OF THE USE OF THIS APP OR THE APP DATA, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF KWIKET OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.


Section 6. Links to Web Sites

This App may contain hyperlinks to Web sites operated by parties other than Kwiket. Such hyperlinks are provided for your reference only. Kwiket does not control such Web sites and is not responsible for their contents. Inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. If you decide to access third-party Web sites, you do so at your own risk.


Section 7. Indemnity

You agree to indemnify Kwiket from any and all claims, expenses, damages and costs resulting from violations of the Terms of Service and / or any online activity by you including but not limited to copyright and trademark infringement.


Section 8. Privacy Policy

Kwiket is committed to protecting your privacy. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices.


Section 9. Reviews, Comments and Use of Other Interactive Areas

By submitting content to this App by scanner, electronic mail or built-in forms, postings on its Website or otherwise, including any opinions, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Kwiket a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Kwiket may choose to provide attribution of your comments or reviews at our discretion. You further grant Kwiket the right to pursue at law any person or entity that violates your or Kwiket's rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.


Section 10. General

  1. This agreement is governed by the laws of the European Union. You hereby consent to the exclusive jurisdiction and venue of courts within the European Union in all disputes arising out of or relating to the use of this App. Use of this App is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
  2. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
  3. You agree that no joint venture, partnership, employment or agency relationship exists between you and Kwiket as a result of this agreement or use of this App or the App Data.
  4. This agreement constitutes the entire agreement between the User and Kwiket with respect to this App and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Kwiket with respect to this App. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  5. Kwiket reserves the right to change the terms, conditions and notices under which this App is offered.
  6. Any rights not expressly granted herein are reserved.

Last updated 1 July 2015
© 2015 Kwiket GmbH, All rights reserved.